1. Return not due to subjective reasons from customers

1.1. Delivery is not new, not intact, wrong content or missing:

We encourage customers to check the exterior of their boxes and products prior to checkout to ensure that the goods are delivered in the correct type, quantity, color as ordered, and appearance. not affected.

If this is the case, please refuse to receive the goods and / or notify the customer support department immediately so that we have a timely solution. (Please note that further testing steps such as product trials can only be accepted after the order has been paid in full).

In case the customer has paid, received the goods and then found that the goods are no longer intact, wrong content or missing goods, please take a photo of the product and send it to our mailbox for our support. Support next steps such as changing / returning goods or sending missing products to you ...

1.2. Defective delivery

When you have a problem with our order, please take the following steps:

- Step 1: Check the integrity of the product, take a photo of the product where the error occurs.

- Step 2: Please contact our customer care center for confirmation.

- Step 3: Within 2 hours from the date of receipt of the goods, if you are confirmed by the customer care center that the product has a technical fault, please immediately access the Guide to exchange and return goods to start the process. return exchange process.

2. Refund method

Depending on the reason for the return of product quality assessment results in stock, we will have refund methods with details as follows:

- Refund with electronic money codes used to buy new products

- Change to a new product of the same type

- Bank transfer according to your information provided

- For orders paid via international credit cards, we will apply a refund to the cardholder's payment account.

- Cash back directly at the office

For any details or questions, please contact us by phone support or leave a message at the website. Sincerely thank.